We are here for you

How can we help you?

We understand that dealing with healthcare bills and your insurance company can be confusing and frustrating. We are always here to help you learn more about the process as well as answer any questions you may have from insurance claims to questions about your bill. Please contact our billing department toll-free at (832) 658-2211 or by email at [email protected] with any questions you may have. We truly look forward to serving you.


With both an Emergency Room and 24/7 Urgent Care Center, we have the flexibility to bill patients according to their level of treatment. That means you won’t be charged ER prices for an Urgent Care visit, unlike other facilities. And because insurance policies are so complicated, we always bill at in-network rates to help keep your out-of-pocket cost as low as possible.

What can you expect regarding cost? Because of lower overhead, our Emergency Room prices are often less than those of a traditional hospital-based ER—even though we have the same capabilities, equipment and experienced doctors and staff. And you will find the cost of an Urgent Care visit similar to that of a doctor’s office.

In-network vs. Out-of-network

Did you know that federal law requires all private insurance companies to reimburse Emergency Room visits at in-network rates—even if the facility is out-of-network? The purpose of this law is to prevent the loss of valuable time by a patient attempting to locate an in-network emergency facility simply to satisfy an insurance company restriction. So your insurance company cannot deny your Emergency Room claim or reimburse the facility fee at out-of-network rates. However, the treating physician may or may not be in your specific plan’s network, and therefore your insurance company may potentially reimburse out-of-network rates for the physician fee.

Using Insurance

We understand that dealing with a health insurance claim is often a frustrating experience. Understanding the process of medical billing and the details of your specific policy—individual and family benefits, co-pays, deductibles and co-insurance—can be rather confusing. Knowing the details of your specific policy can help you make informed decisions regarding your medical care.

Our friendly staff will gladly answer any questions you may have, clarify what you actually owe, and will work with you each step of the way to make the experience as easy and convenient as possible.

Other Payment Methods

For patients who do not have insurance or do not want to use it, we offer a substantial discount when payment is made in full at the time of service. America’s ER accepts all major credit cards and can also arrange scheduled payment plans or third party financing options for qualified patients.

Learn more at our FAQ's page