(281) 789-3400


(281) 503-8160







Monday-Saturday | Closed Sundays

To help reduce the amount of time spent in line, please follow all instructions and posted signs. Thank you for doing your part in helping reduce the spread of COVID-19

General FAQ

I thought this test was supposed to be free. Why is America’s ER charging for it?

Free testing is only available at government-sponsored testing centers. Unlike government testing labs, who receive the test for free, we process our tests at national commercial labs such as Quest and Lab-Corp who charge for this service. America’s ER is not a public entity, a recipient of public funding, a recipient of emergency funding nor are we a party to insurance billing contracts for COVID-19 testing or treatment. As such, we cannot offer a free insurance test. Our $150 charge covers the cost for evaluation and screening, test processing, and some of the supplies, staff and testing fees.

Why are you providing this screening and testing?

Wide-spread testing of the population has been proven by other countries to “flatten the curve”, identify “hotspots” in the community, and help reduce further spread of COVID-19. As a private medical practice and a trusted source of healthcare, and a member of your community, America’s ER is committed to doing its part by increasing access to testing with drive-thru centers such as this to help identify areas of concern in our community and report these results to local and federal health departments.

Why are we only accepting cash payments?

Research has shown the virus can live on surfaces, such as credit cards for up to 72 hours. To further reduce the risk of cross contamination between patients, we will not be accepting credit cards as forms of payment. Cash collected will be stored for 72 hours prior to handling.

When will I receive my test results?

All specimens are sent to commercial labs. Turn-around times are entirely based on availability of these labs and the volume of tests processed at a given point in time. We understand many of you who have symptoms or are self-quarantining are anxious to receive your results. Please know we are doing everything possible to expedite your test results and are in constant contact with labs and inquiring when results will be released.

Testing FAQ

Where do you send my test?

Most tests are sent to national commercial reference labs, such as Lab-Corp, for processing. Depending on availability of these labs, we may send your test to a local lab for processing.

When will I receive my test results?

Labs across the country are working hard to process thousands of COIVD-19 tests every day. While results are typically returned between 3-4 days, we have experienced turn-around times up to 10 days or longer depending on how many tests these labs are processing at one time.

How will I be notified of my test results?

One of our team members will contact you on the phone number provided at registration. If you have not heard from us within 7-10 days, please call one of our facilities ( and we will provide you or someone you authorized with your results if we have received them.

I just got screened and tested for COVID-19, what do I do now?

If you are symptomatic, please quarantine yourself and family until you get your test results. Regardless of your symptoms or test-results, always follow guidelines regarding “stay-at-home” or “shelter-in place” orders, monitor work restrictions, and practice strict hygiene such as frequent hand washing, covering you mouth when you cough or sneeze, avoid sharing household items, and clean surfaces of your home regularly. Try to restrict all non-essential activities outside of your home. If you are in public areas be sure to practice social distancing and wear a mask.

When should I seek medical care or visit an emergency room?

Seek emergency care if your symptoms worsen or you are experiencing difficulty breathing, tightness in your chest, high fever, or any other alarming symptom. Before seeking care, call your healthcare provider and tell them you have been tested for COVID-19. Please wear a mask before entering any facility.

What should I do if my test results are positive?

Don’t worry. Patients are recovering from COVID-19 every day and most only experience mild flu-like symptoms. Always follow the instructions above regarding quarantining, personal hygiene, and restrictions in activity. If your test results are positive, we will report our findings to local health departments and other regulatory agencies. If additional information is needed or confirmation testing is required, you will be notified by phone at the number provided.

Testing FAQ Cont.

Will I get a prescription for Hydroxychloroquine and Azithromycin if I am positive?

The federal government is limiting those who are qualified to receive a prescription for these medications. Even if we provide you with one, there is no guarantee your pharmacy will fill it.

When can I return to work?

Please follow the most recent CDC guidelines regarding return-to-work requirements ( Current guidelines require you to be completely symptom free for 72 hours before returning to work and you will be required to wear a mask until further notice.

What should I do if my test results are negative?

No test is perfect. In some cases, there may not have been enough virus in your system to be picked up with testing and you may require testing at a later date if you do develop symptoms or are exposed to someone with COVID-19. Even if your results are negative, you may still contract the virus and develop symptoms later.

What type of test did I receive, and will this test tell me if I am immune to COVID-19?

Most tests conducted across the country, including the one you just received, are screening for the presence of COVID-19 in your system and do not test for immunity. Tests determining the presence of immunoglobulins are not widely available in the United States, but America’s ER will soon offer rapid result immunoglobulin testing (5-10 minutes) that will show the presence of COVID-19 immunoglobulins in your system. This test requires a blood sample from a small finger- stick similar to those seen with diabetic blood glucose monitoring. Check our website regularly ( to learn when this test will become available to the public.

Will my insurance company reimburse me for this test and for any treatment?

If you have health insurance, this is entirely up to your insurance company and your policy. We are available to help you obtain your medical records associated with this testing so you can submit your claim to your insurance company for reimbursement, but there is no guarantee your insurance company will reimburse you for your costs. We are working diligently with your state and federal legislators to enact policy requiring insurance companies to reimburse patients for all testing and treatment. We strongly urge you to contact your local representatives and encourage them to force your insurance company to cover all costs related to COVID-19 just as they would any other medical condition, testing, or treatment.

What are the symptoms? How does it spread?

Symptoms of COVID-19 are usually fever, cough, body aches, and can include headache or even difficulty breathing. According to the Centers for Disease Control and Prevention (CDC), Coronaviruses in general can be spread through the air by coughing and sneezing and through close personal contact, such as shaking hands. Coronaviruses can also be spread by touching an object or surface with the virus on it and then touching your eyes, mouth or nose.

Who can be tested and how is COVID-19 diagnosed?

Much like testing for the flu, your healthcare provider can order your test and will obtain a swab or sample from your respiratory tract and send that sample to their local department of public health. There, your sample will undergo a test called RT-PCR, an advanced test looking for the genetic code of COVID-19. The CDC will then confirm those results which can take up to 5 days.

How is COVID-19 treated?

As of yet, there is no known treatment or vaccine for COVID-19. Several studies are underway investigating the effectiveness of various antiviral medications on the virus, but it will be some time before those results are confirmed. If you travel to an area with an outbreak of COVID-19 – or if you are in close contact with someone who has the disease – and you develop symptoms, you should contact your doctor before going to the emergency room to minimize the risk of spreading the disease or being unnecessarily exposed to COVID-19.

How can I protect myself from COVID-19?

The best way to prevent infection from COVID-19 is to avoid being exposed to it. That means staying away from outbreak areas and people who have been infected.

You can also take everyday precautions that help prevent the spread of respiratory illnesses:

  • Wash your hands regularly with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer that is at least 60% alcohol.
  • Wash your hands regularly with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer that is at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Do not come in close contact with people who are sick and stay at home when you are sick.
  • Clean and disinfect frequently touched objects and surfaces.
  • Cover your cough or sneeze with a tissue, throw it away, and then wash your hands.

Keeping You Safe

How to Check-in

Dear Community:

America’s ER + Urgent Care is known for its capabilities, convenience and customer service.

COVID-19 has certainly been a disruption in all of our lives but we are prepared to provide safe and thoughtful care for you and your family.

Please review the following steps for checking in at our facility:


Step 1) If you think you may have symptoms of COVID-19 please stop at the front entrance or remain in your car and call our facility. There are large stop signs located outside of the facility with instructions and our phone number on them.

Step 2) Let us know on the phone if you may have symptoms of COVID-19 and proceed back to your car if you are not already there. Waiting in your car is for your protection as well as our staff and other patients in the facility who are there for other troubles such as falls, strep throat, kidney stones, etc.

Step 3) A staff member will bring a mask to your car and get your phone number so that we may call you when ready. Once called, please proceed into the lobby where our friendly staff will start the screening process by taking your vitals and information.


Step 1) Proceed into the lobby where you will be greeted by our friendly staff who will take your vitals.

Step 2) Once your vitals are taken and you are cleared, please proceed to the front desk where our registrars will further assist you.

This process may take a bit longer than normal, resulting in longer wait times. Be assured our staff will do their best to make this process as fast as possible. The safety of you, our staff and the public is our utmost responsibility.

Our facility is open 24/7 for all emergency and urgent care needs. Although COVID-19 is growing in our community we must stay committed to helping all patients. Our staff is here to answer your questions and will make the process as simple as possible.

Thank you for your patience and understanding.

Check out these resources and updates on the latest news regarding Coronavirus.


Center for Disease Control


John Hopkins World Infection Map


Texas Department of Health


World Health Organization


World O Meter


Southeast Texas Regional Advisory Coucil


How to Flatten the Curve

Name our mascot!

Help us choose one and be entered to win 4 Season Passes to Big Rivers Waterpark*!

We’ll be drawing a winner on FB Live on March 31, 2020 at noon – save the date and good luck!

*Name Our Pediatric Room Turtle Contest terms and conditions: No purchase necessary. Sweepstakes begins March 1, 2020 and ends March 30, 2020. One winner will be drawn at random to receive four (4) season passes to Big Rivers Waterpark. Drawing to be held March 31st at noon on Facebook Live. Winners must follow all entry rules to be considered eligible. Winners will have one week to claim prize at our Cypress location then prize will be re-drawn at random for a new winner. Winner must take a photo with our Cypress pediatric room turtle upon picking up prize. Photo will be used on our social media pages for promotional purposes. Employees of America’s ER and their family members are not eligible to win. Must be 18 years or older to win. This promotion is in no way sponsored, endorsed or administered by, or associated with FB.

Adoptable Cats of the Month

Meet Chloe!

Chloe (A027899) would like out of her little space at the shelter so bad and is hoping that her time for a forever family will be soon.

She is an unaltered (but will be spayed at the time of adoption), black tabby/domestic short hair mix believed to be around 11 months old. Chloe came in to the Conroe Shelter as a stray on December 22, 2019.

She is very scared and nervous, and sits for hours in her litter box where she feels safe. She needs just the right family/person who will give her the time she needs to relax and feel secure in her new environment.

She would prefer to be an inside cat, more than likely an only pet, and in a home that isn’t too busy. Right now she does not like to be held but with time and patience, she will be a great companion. Chloe is waiting for love to find her.

If you are interested in Chloe  (A027899) or Freda (A027695), please go visit them at the Conroe Animal Shelter 407 Sgt Ed Holcomb Blvd S, Conroe, TX 77304 | 936- 522-3550, and reference their “A” number. Let the staff know you saw via America’s ER.

Meet Freda!

Freda (A027695) came in to the shelter as a stray, and may have been labeled as feral, however she is far from feral.

She can sit for hours on the couch or in your lap, and loves to be pet. The shelter life has her so stressed, that she has begun to pull out her hair in patches. Freda was adopted out to a home with children, dogs, and another cat and did very well.

She hissed at first, and seemed a little anxious, but after a couple hours fit in just fine. However, the other animals did not like her, and the adopter thought it wouldn’t be fair for her. Freda has been at the shelter since December 3, 2019. She is spayed, and believed to be around 3 years old. She is a brown tabby.

Please go meet Freda and let her begin her new life with a loving family. She promises she will bring back her soft and fluffy coat, and to be a wonderful loving addition.

If you are interested in Chloe  (A027899) or Freda (A027695), please go visit them at the Conroe Animal Shelter 407 Sgt Ed Holcomb Blvd S, Conroe, TX 77304 | 936- 522-3550, and reference their “A” number. Let the staff know you saw via America’s ER.

Our Coupons

$25 OFF Urgent Care*

*One coupon per visit. Discount applied to entire bill. Cannot be used with government funded insurance plans (Medicare, Medicaid or Tricare). Cannot be combined with any other offer or coupon. COUO32020

$100 OFF Emergency Care*

*One coupon per visit. Discount applied to entire bill. Cannot be used with government funded insurance plans (Medicare, Medicaid or Tricare). Cannot be combined with any other offer or coupon. COUO32020

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